Our Experienced Team

James Ward, JD

President and Principal

Jim Ward’s unique approach to healthcare and patient advocacy stems from his belief that access to the highest quality healthcare results in greater cost-savings over time. His passion and quest for excellence inspired him to create Patient Advocates in 1995, and set the vision for the company to be a true champion, committed to advancing healthy living and to providing full support throughout a patient’s cycle of care.

Mr. Ward is a graduate of the University of Maine and Boston College School of Law. Mr. Ward has over 35 years of experience in providing risk management services to some of Maine’s most prominent employers. His prior experience included six years with an international consulting firm with the last three years as Vice President. Having owned and operated one of the most successful third-party claims administrators in northern New England, as well as starting the state’s first two Maine owned managed health care companies, Mr. Ward understands the critical underlying operations necessary to provide the proper mix of claims management and employee services.

Karen Andrews

Chief Operating Officer

Karen has over 25 years of executive leadership experience in health care. Karen is committed to building a customer-focused business that embraces innovation and prepares for the upcoming changes in healthcare.

Karen attended the University of Southern Maine school of Business and graduated from Suffolk University, Boston, MA with an EMBA.

Karen is interested in arts and culture, and she donates her time to a variety of community service programs.

Justin Ward

Vice President, Sales & Marketing

Justin has worked in health care full time for the past 16 years.

Justin is primarily focused on business development and building relationships with employers and consultants who desire to optimize spending in health benefits in much the same way they do in other areas of their businesses. He is passionate about challenging the health care system to improve the patient experience.

Justin graduated Cum Laude from Salve Regina University with a BA in English.

When not working, Justin enjoys family time with his wife and daughter. His hobbies include both fitness and martial arts training as well as composing music.

Greg Roberts

Director of Finance and Administration

Greg has worked in health care for the past 11 years. His experience spans marketing, operations, IT and finance. Greg has grown with Patient Advocates as we have shifted our focus and product offering to stay ahead of the market needs.

Greg graduated from Bentley College in Waltham, Massachusetts, with a BS in Marketing.

Greg lives with his wife and daughter and enjoys golfing, spending time on Casco Bay, and walking his dogs in his downtime.